Privacy Policy
Last updated: January 1, 2026
Agathiya Naturals ("we", "our", "us") operates the ARAM website. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order.
Information We Collect
- Contact details: name, email address, phone number, shipping and billing address
- Order information: products purchased, order value, payment method
- Account information: if you create an account, your login credentials (passwords are hashed and never stored in plain text)
- Usage data: pages visited, device and browser information, collected via cookies and analytics tools
How We Use Your Information
- To process and deliver your orders
- To send order confirmations, shipping updates and invoices via email and WhatsApp
- To respond to customer support enquiries
- To improve our website, products and marketing based on aggregated, anonymised usage patterns
Payment Information
All online payments are processed securely through Razorpay. We do not store your card, UPI or netbanking credentials on our servers — this information is handled entirely by Razorpay's PCI-DSS compliant infrastructure.
Data Sharing
We do not sell your personal information. We share data only with trusted service providers necessary to fulfil your order — payment processing (Razorpay), courier partners for delivery, and communication providers for order updates (email/WhatsApp).
Cookies
We use cookies to keep your cart contents, remember your session, and understand how visitors use our website. You can disable cookies in your browser settings, though some features (like the shopping cart) may not work correctly without them.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at the details on our Contact page.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last updated" date at the top of this page.